Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 3:00pm (GMT+8). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Malaysia will be charge RM10 per parcel for standard Shipping & Delivery. Orders arrive in estimated 5 to 10 business days when ordered before 3:00pm (GMT +8). Please email our sales representative sales.shoenext@gmail.com for Oversea delivery.

     StandardPriorityOvernightInternational
      Package arrives 5 to 10 business days after processing if ordered by 12:00 noon (PST). Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST). **Not Available at the moment** Package arrives the next business day if ordered before 12:00 noon (PST). **Not Available at the moment** Order should arrive 7-14 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total *
    Up to RM 300 RM10 - - Email to get shiiping quotation
    RM300.01—500.00 FREE - -  
    RM500.01—1000.00 FREE - -  
    Over RM1000.00 FREE - -  
    *before tax and additional charges
  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee will be apply based on management decision. Merchandise must be returned within 3 working days after receive your parcel.*

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Please email us to process your return: sales.shoenext@gmail.com


    Please allow at least 1 to 3 weeks for the processing of your return.

    *Management have the right to change Terms and condition without prior notice.

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